Customer Support Executive

Job Description

Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Document knowledge in the form of solution articles
Master the use of a helpdesk software
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Willing to work on 24 x 7 shifts

Skills Required

Bachelor’s degree or higher is preferred.
Good command of the English, Hindi, and Bengali languages.
Prior experience with customer service and call centers in relevant job roles is an advantage
Good knowledge of call center practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target-achieving skills.
Excellent communication and listening skills
Speaking multiple languages is a plus
Good communication skills and Team Player