Call Center Executive

Contract, Permanent
Work from Home
Posted 11 months ago

Job Description

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Take ownership of customer issues
  • Troubleshoot problems and see them through to resolution
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Document knowledge in the form of solution articles
  • Master the use of a helpdesk software
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy-related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyse the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Skills Required

  • Bachelor’s degree or higher is preferred.
  • Prior experience with customer service and call centres in relevant job roles is an advantage
  • Good knowledge of call centre practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command of the English language.
  • Speaking multiple languages is a plus
  • Good communication skills and Team Player

Job Features

Job Category

Customer Support

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