Call Center Executive

Job Description

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Document knowledge in the form of solution articles
• Master the use of a helpdesk software
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Write and submit timely reports on performance, targets, and customer queries.

Skills Required

• Bachelor’s degree or higher is preferred.
• Prior experience with customer service and call centres in relevant job roles is an advantage
• Good knowledge of call centre practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command of the English language.
• Speaking multiple languages is a plus
• Good communication skills and Team Player